Returning Parts for Repair
All Battery Charger and Auto Eject service repairs are covered by a 180 Day Warranty Period, while Auto Pump service repairs are covered by a 90 Day Warranty Repair. For your convenience, we offer a Repair Charge Price List on the majority of our products. If an item exceeds the cost on the Repair Charge Price List, you will be notified first for authorization to proceed, otherwise you will be automatically charged the Repair Charge plus the cost of shipping the item back.
Repair Charge Price List (.pdf, 14Kb)
If sending an item back for Credit, please contact a Kussmaul Sales Representative to obtain a Credit Authorization Number. All items sent back to Kussmaul for credit without a Credit Authorization Number may result in being returned back to the customer at the customer's expense.
Restocking fees may apply to all items being returned for credit.
Returning Parts for Credit
When sending an item back for repair, please download and fill out the Interactive Form For Returning Parts. This form allows you to Fill-In all of the Information online instead of hand-writing everything out. When you click on the file below, the form will open up on your screen. Clicking on "Highlight Fields" on the upper right corner of the screen will Highlight all the fields that need to be filled-in. Then print out the form and send it back with the item(s).
Once the unit has been received by Kussmaul, the unit will be repaired and shipped back within 3 Business Days. If a faster turnaound time is needed, we do offer a next day air service. This service must be authorized prior to the unit being sent back for repair. Please contact a sales representative for more details.
